Privacy Policy

1. Introduction Welcome to Chhimeki. Chhimeki is a social commerce and e-commerce platform designed to connect buyers, sellers, communities, and local businesses through digital commerce experiences. This Privacy Policy explains how Chhimeki collects, uses, stores, shares, and protects user information in accordance with applicable laws of Nepal, including principles under the Electronic Transactions Act, 2063 (ETA), Privacy Act, 2075, and other relevant regulations. By accessing or using Chhimeki, users agree to this Privacy Policy. 2. Information We Collect We may collect the following categories of information: A. Personal Information Full name Mobile number Email address Delivery address Business/store information PAN/VAT details (for sellers where applicable) Profile photos or uploaded content B. Transaction Information Orders placed Product interactions Payment records Refunds and disputes Courier and delivery status C. Device & Technical Information Device type IP address Browser/app version Log data Location information (if enabled) D. Social & Community Data As Chhimeki includes social commerce features, we may collect: Shared product links Group purchase activities Referral activity Reviews, ratings, comments, and interactions 3. How We Use Information We use collected data to: Operate and improve the platform Process orders and deliveries Enable buyer-seller communication Prevent fraud, abuse, or suspicious activity Provide customer support Improve recommendations and personalization Analyze marketplace trends and platform performance Comply with legal obligations Send transactional notifications and updates We do not sell users’ personal information to third parties. 4. Seller Responsibilities Sellers using Chhimeki agree that: Product listings must be accurate and lawful Counterfeit, prohibited, illegal, or misleading products are strictly prohibited Sellers are responsible for product quality, warranty claims, taxes, and regulatory compliance Sellers must fulfill orders within agreed timelines Chhimeki may suspend or remove sellers violating platform policies. 5. Payments & Financial Information Chhimeki may integrate with third-party payment gateways, banks, wallets, or financial service providers. We do not directly store sensitive card or banking credentials unless legally required and securely processed through compliant systems. Payment providers may have their own privacy policies and compliance obligations. 6. Courier & Logistics Data To complete deliveries, certain information may be shared with logistics partners including: Name Phone number Delivery address Order information necessary for fulfillment Courier partners are expected to handle data responsibly and only for delivery-related purposes. 7. Data Protection & Security Chhimeki implements commercially reasonable safeguards including: Secure servers Access controls Encryption where applicable Internal monitoring and audit practices However, no digital system is completely secure. Users acknowledge inherent internet-related risks. 8. User Rights Users may request to: Access their data Correct inaccurate information Delete their account (subject to legal/business retention requirements) Withdraw marketing consent Certain records may still be retained for compliance, fraud prevention, accounting, or dispute resolution purposes. 9. Cookies & Analytics Chhimeki may use: Cookies Analytics tools Tracking technologies These help improve user experience, security, and platform performance. Users may disable cookies through browser/device settings, though some features may not function properly. 10. Prohibited Activities Users may not: Commit fraud or payment abuse Manipulate reviews or ratings Upload harmful or illegal content Violate intellectual property rights Abuse referral or promotional systems Use automated scraping/bot systems without authorization Violations may result in suspension, account termination, or legal action. 11. Minors Users under the age required by Nepal law to independently enter binding agreements should use Chhimeki only under supervision of a parent or guardian. 12. Cross-Platform Integrations Chhimeki may integrate with: Social media platforms Messaging apps Courier APIs Payment gateways Third-party analytics tools Use of such services may also be governed by third-party terms and policies. 13. Data Retention We retain information: As long as accounts remain active For operational/business needs To comply with Nepal legal obligations For fraud prevention and dispute handling Retention periods may vary depending on the type of data. 14. Changes to Privacy Policy Chhimeki may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of revised terms. 15. Contact For legal, privacy, or compliance matters: Chhimeki Support Team Email: info@chhimeki.com