Privacy Policy
Last updated Jun 10, 2026
1. Introduction
Welcome to Chhimeki. Chhimeki is a social commerce and e-commerce platform designed to connect buyers, sellers, communities, and local businesses through digital commerce experiences.
This Privacy Policy explains how Chhimeki collects, uses, stores, shares, and protects user information in accordance with applicable laws of Nepal, including principles under the Electronic Transactions Act, 2063 (ETA), Privacy Act, 2075, and other relevant regulations.
By accessing or using Chhimeki, users agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
Full name
Mobile number
Email address
Delivery address
Business/store information
PAN/VAT details (for sellers where applicable)
Profile photos or uploaded content
B. Transaction Information
Orders placed
Product interactions
Payment records
Refunds and disputes
Courier and delivery status
C. Device & Technical Information
Device type
IP address
Browser/app version
Log data
Location information (if enabled)
D. Social & Community Data
As Chhimeki includes social commerce features, we may collect:
Shared product links
Group purchase activities
Referral activity
Reviews, ratings, comments, and interactions
3. How We Use Information
We use collected data to:
Operate and improve the platform
Process orders and deliveries
Enable buyer-seller communication
Prevent fraud, abuse, or suspicious activity
Provide customer support
Improve recommendations and personalization
Analyze marketplace trends and platform performance
Comply with legal obligations
Send transactional notifications and updates
We do not sell users’ personal information to third parties.
4. Seller Responsibilities
Sellers using Chhimeki agree that:
Product listings must be accurate and lawful
Counterfeit, prohibited, illegal, or misleading products are strictly prohibited
Sellers are responsible for product quality, warranty claims, taxes, and regulatory compliance
Sellers must fulfill orders within agreed timelines
Chhimeki may suspend or remove sellers violating platform policies.
5. Payments & Financial Information
Chhimeki may integrate with third-party payment gateways, banks, wallets, or financial service providers.
We do not directly store sensitive card or banking credentials unless legally required and securely processed through compliant systems.
Payment providers may have their own privacy policies and compliance obligations.
6. Courier & Logistics Data
To complete deliveries, certain information may be shared with logistics partners including:
Name
Phone number
Delivery address
Order information necessary for fulfillment
Courier partners are expected to handle data responsibly and only for delivery-related purposes.
7. Data Protection & Security
Chhimeki implements commercially reasonable safeguards including:
Secure servers
Access controls
Encryption where applicable
Internal monitoring and audit practices
However, no digital system is completely secure. Users acknowledge inherent internet-related risks.
8. User Rights
Users may request to:
Access their data
Correct inaccurate information
Delete their account (subject to legal/business retention requirements)
Withdraw marketing consent
Certain records may still be retained for compliance, fraud prevention, accounting, or dispute resolution purposes.
9. Cookies & Analytics
Chhimeki may use:
Cookies
Analytics tools
Tracking technologies
These help improve user experience, security, and platform performance.
Users may disable cookies through browser/device settings, though some features may not function properly.
10. Prohibited Activities
Users may not:
Commit fraud or payment abuse
Manipulate reviews or ratings
Upload harmful or illegal content
Violate intellectual property rights
Abuse referral or promotional systems
Use automated scraping/bot systems without authorization
Violations may result in suspension, account termination, or legal action.
11. Minors
Users under the age required by Nepal law to independently enter binding agreements should use Chhimeki only under supervision of a parent or guardian.
12. Cross-Platform Integrations
Chhimeki may integrate with:
Social media platforms
Messaging apps
Courier APIs
Payment gateways
Third-party analytics tools
Use of such services may also be governed by third-party terms and policies.
13. Data Retention
We retain information:
As long as accounts remain active
For operational/business needs
To comply with Nepal legal obligations
For fraud prevention and dispute handling
Retention periods may vary depending on the type of data.
14. Changes to Privacy Policy
Chhimeki may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of revised terms.
15. Contact
For legal, privacy, or compliance matters:
Chhimeki Support Team
Email: info@chhimeki.com