Terms of Service
Last updated Jun 10, 2026
1. Acceptance of Terms
By accessing or using Chhimeki, users agree to comply with these Terms of Service and all applicable laws and regulations of Nepal.
If a user does not agree, they should discontinue use of the platform.
2. Nature of Platform
Chhimeki is a technology platform that facilitates commerce between buyers, sellers, businesses, communities, and logistics/payment partners.
Unless explicitly stated otherwise:
Chhimeki is not the direct manufacturer of listed products
Chhimeki does not guarantee uninterrupted availability of sellers or products
Chhimeki acts primarily as an intermediary digital platform
3. User Accounts
Users agree to:
Provide accurate information
Maintain account security
Be responsible for activities under their accounts
Avoid unauthorized access or misuse
Chhimeki reserves the right to suspend or terminate accounts for policy violations or suspicious activities.
4. Orders & Transactions
Buyers
Buyers agree to:
Provide accurate delivery details
Complete lawful transactions
Review products before purchase
Sellers
Sellers agree to:
Fulfill legitimate orders promptly
Maintain accurate stock information
Avoid misleading product representations
Chhimeki reserves rights to cancel suspicious or high-risk orders.
5. Pricing & Platform Errors
While we strive for accuracy:
Pricing errors may occur
Product availability may change
Technical glitches may affect listings or transactions
Chhimeki reserves the right to cancel or correct affected transactions where reasonably necessary.
6. Returns, Refunds & Disputes
Return/refund eligibility may depend on:
Product category
Seller policy
Product condition
Delivery verification
Chhimeki may mediate disputes but may not always be the financially liable party unless required by law.
Fraudulent refund claims or abuse of policies may result in account restrictions.
7. Intellectual Property
All platform branding, logos, software, design systems, and platform content related to Chhimeki remain property of Chhimeki unless otherwise stated.
Users may not:
Copy platform systems
Reverse engineer services
Reproduce proprietary content without permission
8. Platform Availability
Chhimeki may:
Modify features
Pause services temporarily
Conduct maintenance
Restrict access in emergencies or misuse situations
We do not guarantee uninterrupted platform operation at all times.
9. Limitation of Liability
To the maximum extent permitted under Nepal law:
Chhimeki shall not be liable for indirect, incidental, or consequential damages
Chhimeki is not responsible for seller misconduct, courier delays, force majeure events, internet disruptions, or third-party failures
Total liability, where applicable, may be limited to the value of the relevant transaction.
10. Indemnification
Users agree to indemnify and hold harmless Chhimeki and its affiliates from claims arising from:
Policy violations
Fraudulent conduct
Intellectual property infringement
Misuse of platform services
11. Restricted Products & Activities
The following may be prohibited:
Illegal goods
Counterfeit items
Dangerous or regulated products without authorization
Fraudulent schemes
Harmful digital activity
Content violating Nepal laws
Chhimeki reserves discretion in moderation and enforcement.
12. Suspension & Enforcement
Chhimeki may:
Remove listings
Suspend accounts
Hold transactions for review
Cooperate with law enforcement where legally required
13. Governing Law & Jurisdiction
These Terms shall be governed by the laws of Nepal.
Any disputes shall be subject to the jurisdiction of courts located in Nepal unless otherwise required by applicable law.
14. Amendments
Chhimeki may revise these Terms periodically. Continued platform use after updates indicates acceptance of revised Terms.
15. Contact Information
Chhimeki Legal & Support
Email: info@chhimeki.com