Terms of Service

1. Acceptance of Terms By accessing or using Chhimeki, users agree to comply with these Terms of Service and all applicable laws and regulations of Nepal. If a user does not agree, they should discontinue use of the platform. 2. Nature of Platform Chhimeki is a technology platform that facilitates commerce between buyers, sellers, businesses, communities, and logistics/payment partners. Unless explicitly stated otherwise: Chhimeki is not the direct manufacturer of listed products Chhimeki does not guarantee uninterrupted availability of sellers or products Chhimeki acts primarily as an intermediary digital platform 3. User Accounts Users agree to: Provide accurate information Maintain account security Be responsible for activities under their accounts Avoid unauthorized access or misuse Chhimeki reserves the right to suspend or terminate accounts for policy violations or suspicious activities. 4. Orders & Transactions Buyers Buyers agree to: Provide accurate delivery details Complete lawful transactions Review products before purchase Sellers Sellers agree to: Fulfill legitimate orders promptly Maintain accurate stock information Avoid misleading product representations Chhimeki reserves rights to cancel suspicious or high-risk orders. 5. Pricing & Platform Errors While we strive for accuracy: Pricing errors may occur Product availability may change Technical glitches may affect listings or transactions Chhimeki reserves the right to cancel or correct affected transactions where reasonably necessary. 6. Returns, Refunds & Disputes Return/refund eligibility may depend on: Product category Seller policy Product condition Delivery verification Chhimeki may mediate disputes but may not always be the financially liable party unless required by law. Fraudulent refund claims or abuse of policies may result in account restrictions. 7. Intellectual Property All platform branding, logos, software, design systems, and platform content related to Chhimeki remain property of Chhimeki unless otherwise stated. Users may not: Copy platform systems Reverse engineer services Reproduce proprietary content without permission 8. Platform Availability Chhimeki may: Modify features Pause services temporarily Conduct maintenance Restrict access in emergencies or misuse situations We do not guarantee uninterrupted platform operation at all times. 9. Limitation of Liability To the maximum extent permitted under Nepal law: Chhimeki shall not be liable for indirect, incidental, or consequential damages Chhimeki is not responsible for seller misconduct, courier delays, force majeure events, internet disruptions, or third-party failures Total liability, where applicable, may be limited to the value of the relevant transaction. 10. Indemnification Users agree to indemnify and hold harmless Chhimeki and its affiliates from claims arising from: Policy violations Fraudulent conduct Intellectual property infringement Misuse of platform services 11. Restricted Products & Activities The following may be prohibited: Illegal goods Counterfeit items Dangerous or regulated products without authorization Fraudulent schemes Harmful digital activity Content violating Nepal laws Chhimeki reserves discretion in moderation and enforcement. 12. Suspension & Enforcement Chhimeki may: Remove listings Suspend accounts Hold transactions for review Cooperate with law enforcement where legally required 13. Governing Law & Jurisdiction These Terms shall be governed by the laws of Nepal. Any disputes shall be subject to the jurisdiction of courts located in Nepal unless otherwise required by applicable law. 14. Amendments Chhimeki may revise these Terms periodically. Continued platform use after updates indicates acceptance of revised Terms. 15. Contact Information Chhimeki Legal & Support Email: info@chhimeki.com